Last updated: 16 August 2026

 

This Refund & Cancellation Policy explains the terms that apply when you purchase a bespoke skincare consultation from kekskin (“we”, “us”, “our”).

 

As kekskin provides personalised skincare consultation services rather than physical products, refunds and cancellations are handled according to the terms below.

 

 

1. Our Services

 

kekskin provides bespoke skincare consultations designed to offer personalised skincare guidance based on the information you provide during your consultation.

 

Our consultations may include recommendations relating to skincare routines, products, ingredients and general skincare practices.

 

Our consultations are a personalised service and are not a medical diagnosis or substitute for advice from a qualified doctor, dermatologist, pharmacist or other healthcare professional.

 

 

2. Cancellation by You

 

If you need to cancel or rearrange a consultation, please contact us as soon as possible using the contact details provided on our Website.

 

More than 24 hours before your consultation:

If you cancel more than 24 hours before your scheduled consultation, you may be entitled to a full refund or the option to rearrange your consultation, subject to availability.

 

Less than 24 hours before your consultation:

If you cancel less than 24 hours before your scheduled consultation, we reserve the right to retain all or part of the consultation fee to cover the time and resources reserved for your appointment. Where appropriate, we may offer the option to rearrange your consultation instead.

 

Failure to attend:

If you do not attend your scheduled consultation without contacting us in advance, the consultation may be treated as a completed appointment and the consultation fee may not be refundable. We may, at our discretion, allow you to rearrange your appointment.

 

 

3. Right to Cancel

 

If you are purchasing our consultation services as a consumer in the UK, you may have a statutory 14-day cooling-off period for services purchased online.

 

However, if you ask us to begin providing the consultation service during this 14-day period, you may lose your right to cancel once the service has been fully performed.

 

If you request that the service begins during the cancellation period and subsequently cancel before the service has been completed, you may be required to pay for the proportion of the service already provided.

 

Nothing in this policy is intended to remove or restrict any statutory consumer rights that you have under UK law.

 

 

4. Refunds

 

Where a refund is approved, we will normally refund the payment using the original payment method.

 

Refunds will generally be processed within 14 days of the refund being approved, although the time taken for the funds to appear in your account may depend on your bank or payment provider.

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5. If kekskin Cancels Your Consultation

 

If kekskin needs to cancel your consultation, we will normally offer you the choice of:

 

• Rearranging your consultation for another available date; or

• Receiving a full refund.

 

If we are unable to provide the service you have paid for, you will not be charged for a service that has not been provided.

 

 

6. Rescheduling

 

We understand that circumstances can change.

 

Where possible, we will try to accommodate requests to reschedule a consultation. Rescheduling is subject to availability and may be limited where a request is made less than 24 hours before the appointment.

 

Please contact us as soon as possible if you need to change your appointment.

 

 

7. Dissatisfaction With Your Consultation

 

We aim to provide a high-quality, personalised consultation service.

 

If you are unhappy with your consultation, please contact us within 7 days of the consultation and explain your concerns.

 

We will review the circumstances and, where appropriate, may offer a suitable resolution, which could include clarification, a follow-up or, at our discretion, a partial or full refund.

 

This does not affect any statutory rights you may have.

 

 

8. Incorrect Information

 

Our consultations are based on the information you provide to us.

 

You are responsible for providing accurate and complete information about your skincare concerns, current skincare routine, products you use and any relevant allergies or sensitivities that you are aware of.

 

If important information is withheld or provided incorrectly, we cannot guarantee that recommendations will be appropriate for your circumstances.

 

 

9. Skincare Disclaimer

 

kekskin consultations provide general and personalised skincare guidance and are not medical advice.

 

Our consultations do not diagnose, treat or prevent medical conditions.

 

If you have a persistent, severe or concerning skin condition, or experience a reaction to a skincare product, you should seek advice from an appropriately qualified healthcare professional.

 

You should always check product ingredients and follow the manufacturer’s instructions before using a product.

 

 

10. Contact Us

 

If you have questions about this Refund & Cancellation Policy, want to cancel or reschedule aconsultation, or wish to request a refund, please contact us: 

 

kekskin

Email: hello@kekskin.com

Website: kekskin.com

Address: Dubai, UAE

 

We will consider each request fairly and in accordance with applicable UK consumer law.

 

 

11. Changes to This Policy

 

We may update this Refund & Cancellation Policy from time to time.

 

Any changes will be published on this page with a revised “Last updated” date.

 

This Refund & Cancellation Policy was last updated on 16 August 2026.

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